Why Plan Ahead

Grieving is a complex process, and children and teens often experience it differently from adults. Their understanding of death and their emotional responses can vary widely depending on their age, maturity, and circumstances. Supporting them through this journey requires patience, honesty, and compassion. While there is no single way to grieve, the following guidance can help provide comfort and stability during this difficult time.

Benefits of Preplanning a Funeral

If the death is unexpected, call local authorities or emergency services right away. Let them know about any advance directives or Do Not Resuscitate (DNR) orders. Medical professionals will confirm the passing and involve the coroner or medical examiner.


If hospice or end-of-life care was in place, notify the agency, they can help guide the process. Then, contact us to arrange transportation. Until help arrives, do not move the deceased or change anything in the home.

How Preplanning Eases the Burden on Loved Ones

Hospital or care facility staff will contact the attending physician to confirm the death and prepare necessary paperwork. Once this is complete, you may call a funeral home to arrange transportation and services. If prearrangements exist, share them with staff so your loved one’s wishes are honored.

Ready to Begin Your Plan?

You must apply to receive benefits. You can apply in-person at any Social Security office, by phone, or online at www.ssa.gov. To apply by phone, call the toll-free number +1 (800) 772-1213, where an operator will schedule an appointment or arrange for a telephone claim.


Contacting Social Security

Social Security is available 24/7. For inquiries or appointments, call +1 (800) 772-1213.


  • Hours to Speak with a Representative: 7:00am – 7:00pm on regular business days.
  • After-Hours: Leave a message, and they will call back the next business day.

You can also visit the website www.ssa.gov for more information, to apply for benefits, or to ask questions.